What we cover
Seven emergencies. One kit. One standard of crew.
What you pick when you tap SOS changes what the crew is briefed on and which hospitals we start calling. It does not change what equipment turns up, or how trained the person operating it is.
Cardiac emergency
Chest pain or difficulty breathing
Crushing chest pain, breathlessness, or a collapse. Minutes decide outcomes here more than in any other emergency.
What this covers
- Chest pain, tightness or pressure
- Sudden severe breathlessness
- Collapse or loss of consciousness
- Palpitations with dizziness or sweating
What we bring
- A cardiac monitor, so the crew can see the heart's rhythm on the way
- A defibrillator, in case the heart needs to be restarted
- Oxygen and airway support
- Emergency cardiac medication
Brain stroke
Face drooping, weak arm or slurred speech
A stroke is a clock. The window for treatment that can prevent lasting disability is measured in hours from the first symptom — not from when you reach a hospital.
What this covers
- One side of the face drooping
- Weakness or numbness in one arm or leg
- Slurred or confused speech
- Sudden loss of vision or balance
What we bring
- A rapid stroke assessment done on scene, not on arrival
- Continuous monitoring of blood pressure and oxygen
- Routing to a hospital with a stroke-ready unit, not just the nearest one
- The time your symptoms started, recorded and handed to the hospital — the single most important fact in stroke treatment
Head injury & trauma
Head injury or a bad fall
A knock to the head that causes confusion, vomiting or drowsiness needs assessment even when the person insists they're fine.
What this covers
- A fall from height or down stairs
- A blow to the head, with or without bleeding
- Confusion, drowsiness or repeated vomiting after an impact
- Any head injury in someone on blood thinners
What we bring
- Neck and spine immobilisation before the person is moved
- Continuous monitoring of consciousness level
- Bleeding control and wound care
- Oxygen and airway support
Obstetric emergency
Labour or a pregnancy emergency
Labour that's moving fast, bleeding, or severe pain — with a crew trained to manage both mother and baby, and a hospital told you're coming.
What this covers
- Labour that has started, especially before term
- Bleeding during pregnancy
- Severe abdominal pain or a sudden severe headache
- Reduced or absent baby movement
What we bring
- A delivery kit, for when the baby does not wait
- Newborn resuscitation equipment
- Monitoring for both mother and baby
- A maternity-equipped hospital alerted before you arrive
Fire & burns
Burns, fire or smoke
Burns and smoke inhalation both need care within the first hour, and both need a hospital that has burns capability — which is not every hospital.
What this covers
- Burns from fire, hot liquids, chemicals or electricity
- Smoke inhalation, even without visible burns
- House or kitchen fires
- Difficulty breathing after exposure to smoke
What we bring
- Sterile burn dressings and cooling
- Oxygen, essential after any smoke exposure
- Intravenous fluids, which burns patients need early
- Routing to a hospital with burns capability
Accident & trauma
Road accident or serious injury
Road accidents, industrial injuries and serious falls, where the priority is stopping bleeding and moving the person safely.
What this covers
- Road traffic accidents
- Serious cuts or heavy bleeding
- Suspected broken bones
- Crush or workplace injuries
What we bring
- Bleeding control, splints and spinal immobilisation
- Intravenous fluids and pain relief
- Continuous monitoring of vital signs
- Routing to a hospital with a trauma-ready emergency department
General emergency
Something else — I need help
You should never have to diagnose anything to get help. If you're not sure what's happening, choose this and tell the crew when they arrive.
What this covers
- High fever, fits or seizures
- Severe abdominal pain
- Poisoning or a suspected overdose
- Allergic reactions
- Anything you can't categorise but know isn't right
What we bring
- The full kit — every omya ambulance carries the same equipment regardless of what you selected
- An EHP trained in first response for every category above
- A doctor reachable by phone for the crew to consult
Universal readiness
Every omya ambulance carries the complete equipment kit, and every EHP is trained in first response across all seven categories above. Choosing the “wrong” type when you tap SOS costs you nothing — which is exactly why we let you choose in plain words instead of asking you to be right.
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