Legal
Refund policy
When you can get your money back, and how.
Last updated: 19 August 2026
This is a draft, not a binding policy. The text below is placeholder copy written to show the structure of this document. It has not been reviewed by counsel and does not yet state ōmyā jīvātu's actual legal commitments. Final copy will replace it before launch.
1. The 7-day window
You may cancel a new subscription within 7 days of payment and receive a full refund, provided no SOS has been raised on the plan during that period.
2. After the window
Subscriptions run for their full twelve-month term and are not refundable on a pro-rata basis after the initial window. You may switch off auto-renewal at any time so the plan simply ends at the close of its term.
3. If an SOS has been used
Once an emergency has been dispatched on a plan, that plan is not refundable. The subscription has been used for exactly what it exists for.
4. Society and corporate plans
Bulk plans are governed by the terms of their individual agreement, which may differ from the consumer window above. Refer to your agreement or contact your named account manager.
5. How to request a refund
Request it from within the app, or write to our support address. We will acknowledge within one working day and process an approved refund to the original payment method, typically within 5–7 working days depending on your bank.
6. GST
Where a refund is issued, GST charged on the original payment is refunded with it, and a credit note is issued.
Questions about this document? Write to dpo@omyajivatu.com or to our Grievance Officer at grievance@omyajivatu.com.